Refund and Returns Policy
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Overview

The course fees includes one digital copy of the learning materials. If you’d prefer a hard copy, you can purchase one from our recommended supplier at an extra cost.

Public group classes are designed for 30 academic hours per CEFR level. If the group grows to 5-7 students, we’ll extend the program by 10 academic hours. If only two students enroll before the course starts, the group will shift to a semi-private format with 20 academic hours.

Want to switch to a different group or schedule? No problem! Just let us know at least 7 days before the course starts.

All our teachers are native speakers of the target language. If your teacher falls ill or has an emergency, we’ll arrange a substitute who’s fully briefed on your progress.

Once you’ve started with your group, switching to another group or schedule isn’t possible.

Please note that course fees are non-refundable once the group classes have begun.

We can record group lessons for later viewing, but only if everyone in the class agrees before the course starts.

At the end of every program, you’ll take a final exam (both written and verbal). To move up to the next CEFR level, you’ll need to score at least 70%.

After completing your final exam, you’ll receive a progress report, recommendations, and a certification for your hard work!

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